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FAQ

What are Troicases bags for?

Troicases proudly introduces the world’s first racquet bags that embody true elegance. Designed for those who refuse to compromise between performance and style, our creations seamlessly carry you from morning meetings to evening racquet sessions.

With dedicated compartments for work, sports, and your racquet, Troicases ensures that every part of your day remains organized, balanced, and distinctly separated.

Crafted from premium materials and thoughtfully engineered for daily use, the bag blends urban sophistication with practical performance - making it the ideal companion for ambitious professionals with an active lifestyle.

What are the three sections in my bag for?

Troicases special interior layout provides a central compartment for your racquet, effectively separating your work and sports life. The work section includes a protective laptop compartment for secure transport, while the entire interior of the bag is lined with a technical, easy-to-clean material. All in the spirit of our motto: Work.Racquet.Sweat. 

How durable is the bag and what should I keep in mind when using it?

Troicases is crafted from high-quality materials and engineered for daily use - built to be durable, functional, and long-lasting. Like any premium piece, it benefits from mindful care to preserve its refined look and performance. If your bag features suede elements, take extra caution in wet conditions, as suede is naturally sensitive to moisture. For best results, we recommend applying a specialized water-repellent suede spray and avoiding prolonged exposure to rain or damp surfaces, ensuring your Troicases bag stays elegant for years to come.

Shipping questions

How long will my order take to arrive?

Orders are processed within the same week as orders are placed. Delivery within Austria typically takes 2–4 business days, within the EU 3–7 business days, and worldwide orders 7–14 business days, depending on the destination and customs clearance.

Do you ship internationally?

Yes, we ship worldwide. Please note that for deliveries outside the European Union, import duties, customs fees, and local taxes may apply. These additional costs are the responsibility of the customer.

How much does shipping cost?

Shipping costs depend on your delivery address and are clearly displayed at checkout before completing your order. For Austria and the EU, we offer flat-rate options, while international rates are calculated based on destination.

How can I track my order?

As soon as your order is shipped, you will receive a shipping confirmation email with a tracking link. You can use this link to follow your delivery in real time until it reaches you.

Returns questions

Can I exchange my order for another model?

Direct exchanges are not available. If you’d like a different model, please return your original order within the 14-day return period and place a new order for your preferred item. This ensures the fastest and smoothest process.

How long do I have to return my order?

You have 14 days from the date of delivery to return your order without giving any reason. Simply follow the return steps online and notify us by email (hello@troicases.com) before sending back your item.

Who pays for the return shipping?

Return shipping costs are the responsibility of the customer. Once we receive your return in its original condition, we will issue a refund for the product price.

How and when will I receive my refund?

Refunds are processed within 14 days after we receive your return or proof of dispatch. The amount will be credited back using the same payment method you used for your original purchase.

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.